Support

ECU Supermarket Support

We're here to help with ECU tuning questions and order issues.

Last updated: October 3, 2026

Email Support

We typically respond within 24 hours on business days.

In-App Chat

Once logged in, use the chat bubble to message our technical team about your order.

Monday – Friday9:00 – 18:00 (GMT+1)

Saturday10:00 – 15:00 (GMT+1)

Sunday & Public HolidaysClosed

Emails received outside business hours will be answered on the next business day.

All modifications are performed by qualified ECU specialists. Turnaround time is typically 1–4 business hours.

Sign in and open Profile, then choose Request account deletion.
Review the deletion information and confirm submission in the app. You do not need to send a support message first.
After successful submission, return to Profile to view the saved request and its status. Requests are processed manually; submitting a request does not mean deletion has completed.
We review remaining credits and open orders during processing. You can still submit a request. We confirm completion after deletion, and explain any records that applicable law requires us to retain.

How do I submit a file for tuning?

Go to Submit, upload your ECU file, enter vehicle information, select modifications, then proceed to payment.

How long does it take?

Most orders are completed within 1–4 business hours. Complex modifications may take longer.

What file formats do you accept?

We accept standard ECU read files. If unsure, contact support before ordering.

Can I get a refund?

Refunds may be available if the modified file cannot be delivered or is demonstrably incorrect.